Customer Care Representative Assessment

Designed by subject-matter experts, this call centre assessment is especially meant to cater to the level of technical and vocational skills required in a professional dealing with inbound calls, customer queries, client concerns, etc.

If you want to ensure the highest quality of service delivery, you get the best results when you hire the appropriate person with the skill and aptitude for the role.

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This assessment is a call centre simulation that ensures a structured call centre assessment of candidates based on competencies like customer service orientation, work management, cognitive ability and other traits that ensure success in the role of a customer care representative.

This call centre exam is suitable for roles across all industries that require customer interactions over inbound calls as well as direct interactions with customers.

This assessment will test the following competencies:

Accountability

Ability to take responsibility for one's actions and decisions. Following through on the commitments made, without passing on blame to others in case of failures.

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Multitasking

Ability to carry out tasks in an energetic and fast paced manner, characterized by the ability to involve oneself in multiple activities simultaneously to ensure efficient completion of goals.

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How to purchase the Customer Care Representative Assessment

For single purchase
(one user)

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For more than one user
or multiple assessments

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