Course description
Course description currently not available…
WHAT YOU’LL LEARN
- Define emotional intelligence and its importance in the workplace
- Measure and develop your own emotional intelligence
- Understand the neuroscience of emotions & how to use them to be more effective
- Decode the messages of emotions; Respond rather than reacting to emotions
- Build emotional self-awareness
- Discover the benefits of emotional intelligence
- Describe how to apply the use emotional information in effective and meaningful ways
- Recognise ways to use the intelligence in empathy at a deep level
- Investigate practical ways that you are utilizing and balancing your energy for maximum efficiency
- Explore methods and techniques to effectively express assertive behaviour as a leader at critical times
- Identify ways to work with expressed emotions in empathetic and meaningful ways
Delivery: E-learning (interactive, self-paced & convenient, and affordable)
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