Course description
Course description currently not available…
WHAT YOU’LL LEARN
- Provide exceptional customer service that achieves results and gets noticed
- Adopt the skills and techniques that routinely deliver superior customer experiences
- Deal effectively with difficult customers and turn complaints into opportunities
- Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
- Demonstrate a positive, confident and professional approach with internal and external customers using active listening
- Execute customer service for your business on social media, blogs, and other digital channels
- Read well the needs of the customers and come up with propositions to meet those needs
- Build rapport and maintain a sustainable long-lasting relationship with your customer base
- Develop a better communication channel with customers that provides for an effective feedback system and follow-up
- Develop an efficient way to measure customer service excellence and evaluate the performance of the sales workforce
Delivery: E-learning (interactive, self-paced & convenient, and affordable)
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